Call Tracking Automations

All-in-one EARN GP Toolbox software

Included in Lite & Pro Versions

Call tracking for your service business is like having a GPS system for your customer calls. In simple terms, it's a tool that helps you know where your customer inquiries are coming from, whether it's through online ads, social media, or other sources. This helps in making your business more efficient by allowing you to focus on the channels that bring in the most calls, ultimately maximizing the impact of your marketing efforts.

For a business owner, this means understanding what's working and what's not. Call tracking is like your business detective, giving you valuable insights into the effectiveness of your advertising and marketing strategies. Instead of guessing which campaigns are driving customer calls, this tool helps you pinpoint the exact sources. It's like having a roadmap to guide your efforts, making your marketing strategy more efficient and ensuring that you invest your time and money where it matters most. In essence, call tracking is like having a reliable navigation system that helps your service business reach its destination – success – by making your marketing efforts more targeted and efficient.

Call Tracking Features

Our toolbox uses a virtual phone number to track all incoming (and outgoing) calls and messages from any online source. When you hire us to complete any marketing service, we add a virtual call tracking number to your account and use that number for all marketing avenues.

  • Reporting: Our toolbox tracks and reports everything that goes on with the virtual number. By tracking where your clients are coming from, it gives us the data we need to focus your marketing dollars on areas that make you more money.

  • Marketing Uses: We will post this virtual number on any marketing services we do for you for reporting reasons. For example, if you have us updated your Google Business Profile, we will add your virtual number as the main number that people will call for services (we will not delete your current phone number inside Google). If we build a new website for your business, your virtual number will be published on it as the main contact number.

  • CRM Uses: Any call that comes from the tracking number will be added to your CRM automatically, thus creating an instant prospective client list.

Introduction to our Call Tracking Features

  • Mobile App: Download and use our mobile app to receive and send calls & texts from the call tracking number.

  • Communication: All communication is documented on the mobile app and the software, so you can reply to text messages from either place. Any user that has access to the software or has the mobile app, can also take calls and reply to messages.

Images From a Demo Call Tracking System

  • A2P 10DLC Registration: With all new business mobile business numbers, we need to register your number to be cleared to send and receive text messages. This registration is not from us, but from the four major cell phone carriers. Registration is now required for all business mobile numbers as of August 31, 2023. Toll-Free numbers are now also required to be registered. Our software has set up an easy registration process. The registration fees range from $4.50 to $50 depending on the projected usage you state in the application. The registration fees are collected by us but go to the A2P registrars (we have no control over what they charge or if your registration is rejected). Fees are collected even if the registration is rejected. If your registration is rejected, the reason is stated so you can fix it and resubmit.

    Approval can be anywhere from 1 day to 2 weeks, unless they reject and require resubmission. They are getting faster at approving applications now.

    You can register yourself or you can have us do it. Our fees are based on whether you have the lite or the full version (full version users receive a discount.)

Set-Up Configuration Options:

  • New Number: We will secure your new number and when possible, get you a number that is local to your area. In the onboarding process we will ask you for any phone number prefix requests, if you have any.

  • Separate Business from Personal: If you are small enough that you still use your own cell phone for business, our mobile app will help you separate new business from your current clients. This will also help keep your personal number from being published on the internet, thus reducing spam calls. You can also quickly determine whether the person calling you is business or personal.

  • Another Business Number: If you already have a business phone number, this virtual number will be forwarded to your business line for answering. Your business will still use your main phone number for all current clients and offline marketing. No need to reprint business cards. (If the business line you already have is a virtual number, we could possibly transfer your number into our system. Contact us for more info.)

  • Fees: Our virtual numbers are from Twilio and subject to their call & text fees. We can supply you those exact fees upon request. As an example, a regular incoming phone call would be approximately $.0085/minute and an outgoing text message would be approximately $.0083/segment.

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